This is “E-mail and Online Networking”, section 12.4 from the book Writers' Handbook (v. 1.0).
This book is licensed under a Creative Commons by-nc-sa 3.0 license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms.
This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book.
Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publisher's request, their name has been removed in some passages. More information is available on this project's attribution page.
For more information on the source of this book, or why it is available for free, please see the project's home page. You can browse or download additional books there. You may also download a PDF copy of this book (17 MB) or just this chapter (3 MB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline).
Online networkingCommunication that takes place over the Internet. refers to a variety of methods of talking to others over the Internet, including e-mailing. Since e-mailing is so common and has been around longer than the other methods, it will be dealt with as a separate entity here.
E-mailing started small in the 1960s and became more widespread by the 1990s. Today the idea of going a day without e-mails is incomprehensible to many people, both professionally and personally. Even though most working people in the United States have both personal and work e-mail, workplace e-mail guidelines make the two quite different. Failing to follow these guidelines for workplace e-mails can have a range of ramifications from mild embarrassment to termination from your job. The following guidelines are general and most of them will apply in most workplaces. You are likely to find, however, that your workplace has its own guidelines that you will need to learn and follow.
Here are some general workplace e-mail guidelines:
The e-mail guidelines in Section 12.4.1 "Using E-mail in the Workplace" also apply to other online networking situations. Whether you use other online networking tools will depend on your company. Having a general awareness of some of the other options is helpful when you join a company.
Table 12.1 "Some Other Online Networking Options" gives an overview of a few types of online networking options.
Table 12.1 Some Other Online Networking Options
|BlogsWeblog, or online journal.||Short for weblog, a blog is a personal online journal. Since blog content can show up in Internet searches, many businesses now maintain blogs as a means of sharing information with customers.|
|Niche networking sitesOnline site for communicating about a specific area of interest.||Specialty networking sites, such as for quilters, surfers, or vegans, serve as a hub for sharing ideas.|
|PodcastsAudio file that is posted online.||You can record and post audio files for others to download by subscription through a Real Simple Syndication (RSS) feed.|
|Professional networking sitesOnline communication location used for professional contacts.||Pay sites or sites with ad content can be used by job seekers to post their skills, by employers to find employees with needed skills, or by employees to network with others in the same field.|
|Social networking sitesOnline site intended for personal chatting.||Initially used only for personal interchanges, these are now also used by many businesses as a means of reaching out to customers.|
|Video sitesOnline location that can accommodate uploaded videos.||You can create video files and upload them onto the Internet for others to view.|
|WikisOnline location where groups can work together from different physical locations.||You can use these websites to collaborate on projects with invited group members. On such sites, group members at many different physical locations can work together by adding their input on a single document.|
|White-space social networking sitesOnline location where employees of a single company can meet and to which no one from outside the company has access.||These company networking sites are meant for internal communication and are not open to the public.|
Reword the following e-mail subject lines in a more concise manner.
Explain the problem with the following e-mail.