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10.8 Chapter Summary

In this chapter, we explained the typical functions of public relations for an organization. Corporate settings were discussed, along with the importance of access to and advising the dominant coalition of function managers who often sit at the management table, experience and knowledge of one’s industry, and navigating the organizational structure to gather information and be able to best advise management. Agency settings were discussed, with regard to teamwork, strategic counsel, the fast-paced environment of consulting for clients, the changing dynamics of the news media in relation to social media applications such as Facebook and Twitter, and current trends affecting agencies. Government relations and public affairs were each defined and discussed for their role in the discussion and management of public policy issues. Issues management was discussed, and the six steps to effective issues management initiative were delineated. Finally, nonprofit, nongovernmental organization (NGO), and activists public relations were discussed in light of both their ability to impact public policy and how research shows that an organization should best respond to pressure from these groups. As case examples, the public policy issue and interest groups surrounding the horse slaughter for human consumption was discussed. The chapter concluded with a detailed examination of citizen activism and local government response to the United States visit of the Libyan leader Col. Muammar Gaddafi as an illustration of the power of activists to change their environment.