This is “Communication in Organizations”, chapter 12 from the book Management Principles (v. 1.0). For details on it (including licensing), click here.

For more information on the source of this book, or why it is available for free, please see the project's home page. You can browse or download additional books there. You may also download a PDF copy of this book (12 MB) or just this chapter (828 KB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline).

Has this book helped you? Consider passing it on:
Creative Commons supports free culture from music to education. Their licenses helped make this book available to you.
DonorsChoose.org helps people like you help teachers fund their classroom projects, from art supplies to books to calculators.

Chapter 12 Communication in Organizations

Figure 12.1

A sender’s choice of communication channel affects the quality of what is actually understood by the receiver.

What’s in It for Me?

Reading this chapter will help you do the following:

  1. Define communication and understand the communication process.
  2. Understand and overcome barriers to effective communication.
  3. Compare and contrast different types of communication.
  4. Compare and contrast different communication channels.
  5. Develop your own communication skills.

Figure 12.2 The P-O-L-C Framework