This is “Operating Systems”, section 9.2 from the book Getting the Most Out of Information Systems: A Manager's Guide (v. 1.0).
This book is licensed under a Creative Commons by-nc-sa 3.0 license. See the license for more details, but that basically means you can share this book as long as you credit the author (but see below), don't make money from it, and do make it available to everyone else under the same terms.
This content was accessible as of December 29, 2012, and it was downloaded then by Andy Schmitz in an effort to preserve the availability of this book.
Normally, the author and publisher would be credited here. However, the publisher has asked for the customary Creative Commons attribution to the original publisher, authors, title, and book URI to be removed. Additionally, per the publisher's request, their name has been removed in some passages. More information is available on this project's attribution page.
For more information on the source of this book, or why it is available for free, please see the project's home page. You can browse or download additional books there. You may also download a PDF copy of this book (4 MB) or just this chapter (585 KB), suitable for printing or most e-readers, or a .zip file containing this book's HTML files (for use in a web browser offline).
After studying this section you should be able to do the following:
Computing hardware needs to be controlled, and that’s the role of the operating system. The operating system (sometimes called the “OS”) provides a common set of controls for managing computer hardware, making it easier for users to interact with computers and for programmers to write application software. Just about every computing device has an operating system—desktops and laptops, enterprise-class server computers, your mobile phone. Even specialty devices like iPods, video game consoles, and television set top boxes run some form of OS.
Some firms, like Apple and Nintendo, develop their own proprietary OS for their own hardware. Microsoft sells operating systems to everyone from Dell to the ATM manufacturer Diebold (listen for the familiar Windows error beep on some cash machines). And there are a host of specialty firms, such as Wind River (purchased by Intel), that help firms develop operating systems for all sorts of devices that don’t necessarily look like a PC, including cars, video editing systems, and fighter jet control panels.
Anyone who has used both a PC and a Mac and has noticed differences across these platforms can get a sense of the breadth of what an operating system does. Even for programs that are otherwise identical for these two systems (like the Firefox browser), subtitle differences are visible. Screen elements like menus, scroll bars, and window borders look different on the Mac than they do in Windows. So do the dialog boxes that show up when you print or save.
These items look and behave differently because each of these functions touches the hardware, and the team that developed Microsoft Windows created a system distinctly different from their Macintosh counterparts at Apple. Graphical user interface (UI)The mechanism through which users interact with a computing device. The UI includes elements of the graphical user interface (or GUI, pronounced “gooey”), such as windows, scroll bars, buttons, menus, and dialog boxes; and can also include other forms of interaction, such as touch screens, motion sensing controllers, or tactile devices used by the visually impaired. items like scroll bars and menus are displayed on the hardware of the computer display. Files are saved to the hardware of a hard drive or other storage device. Most operating systems also include control panels, desktop file management, and other support programs to work directly with hardware elements like storage devices, displays, printers, and networking equipment. The Macintosh Finder and the Windows Explorer are examples of components of these operating systems. The consistent look, feel, and functionality that operating systems enforce across various programs help make it easier for users to learn new software, which reduces training costs and operator error. See Figure 9.2 for similarities and differences.
Differences between the Windows and Mac operating systems are evident throughout the user interface, particularly when a program interacts with hardware.
Operating systems are also designed to give programmers a common set of commands to consistently interact with the hardware. These commands make a programmer’s job easier by reducing program complexity and making it faster to write software while minimizing the possibility of errors in code. Consider what an OS does for the Wii game developer. Nintendo’s Wii OS provides Wii programmers with a set of common standards to use to access the Wiimote, play sounds, draw graphics, save files, and more. Without this, games would be a lot more difficult to write, they’d likely look differently, be less reliable, would cost more, and there would be fewer titles available.
Similarly, when Apple provided developers with a common set of robust, easy-to-use standards for the iPhone and (via the App Store) an easy way for users to install these applications on top of the iPhone/iPod Touch OS, software development boomed, and Apple became hands-down the most versatile mobile computing device available.The iPhone and iPod Touch OS is derived from Apple’s Mac OS X operating system. In Apple’s case, some fifty thousand apps became available through the App store in less than a year. A good OS and software development platform can catalyze network effects (see Chapter 5 "Understanding Network Effects"). While the OS seems geeky, its effective design has very strategic business implications!
Figure 9.3 Operating System Market Share for Desktop, Server, and Mobile Phones
Source: Data provided by HitsLink Market Share, Forrester Research, IDC, and AdMob.Data for desktop, server, and mobile phones from 2009, 2008, and 2009, respectively. Desktop operating system data from Market Share, “Operating System Market Share,” 2009, http://marketshare.hitslink.com/operating-system-market-share.aspx?qprid=10; mobile phone data from AdMob Mobile Metrics Report, 2009, http://metrics.admob.com.
Most personal computers have an operating system installed on their hard drives. This system allows the OS to be replaced or upgraded easily. But many smaller, special-purpose computing devices have their operating systems installed on nonvolatile memory, often on read-only memory (ROM) chips. Control programs stored on chips are sometimes referred to as firmwareSoftware stored on nonvolatile memory chips (as opposed to being stored on devices such as hard drives or removable discs). Despite the seemingly permanent nature of firmware, many products allow for firmware to be upgraded online or by connecting to another device.. The OS in an iPod, mobile phone, or your TV’s set-top box is most likely stored as firmware. Your PC also has a tiny bit of firmware that allows it to do very basic functions like startup (boot) and begin loading its operating system from disk.
Another term you might hear is embedded systemsSpecial-purpose software designed and included inside physical products (often on firmware). Embedded systems help make devices “smarter,” sharing usage information, helping diagnose problems, indicating maintenance schedules, providing alerts, or enabling devices to take orders from other systems.. As computing gets cheaper, special-purpose technology is increasingly becoming embedded into all sorts of devices like cars, picture frames, aircraft engines, photocopiers, and heating and air conditioning systems. The software programs that make up embedded systems are often stored as firmware too.
Moore’s law (see Chapter 4 "Moore’s Law and More: Fast, Cheap Computing and What It Means for the Manager") enables embedded systems, and these systems can create real strategic value. The Otis Elevator Company, a division of United Technologies, uses embedded systems in its products to warn its service centers when the firm’s elevators, escalators, and moving walkways need maintenance or repair. This warning provides Otis with several key benefits:
Collectively, software embedded on tiny chips yields very big benefits, for years helping Otis remain at the top of its industry.