This is “Problems Caused by Resource Attributes”, section 6.3 from the book Business Strategy (v. 1.0).
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Understanding resource attributes and how to manage them gives you still more control over the performance you can develop from your business architecture. But you also need to be conscious of the troubles they can cause. Some of the most common challenges that attributes produce are as follows:
As you assess how your organization is doing and where it may be capable of going, extend your thinking beyond the quantity of resources that you have and can win and focus on their quality. Obvious resources to view in this way include customers, staff, and products.
Remember, the only way to understand what these phenomena really mean for your organization is to work out the numbers.