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16.3 Fourteen Teaching Cases That Illustrate the Organizational Capacity for Change Framework

AT&T: The Dallas Works

Case ID: HBS 492023

Trustworthy leadership: Ken Weatherford

Trusting followers: Union turmoil

Capable champions: Sandy Ward

Involved midmanagement: Ad hoc teams

Systems thinking: Guiding coalition

Communication systems: Multichannel

Accountable culture: Avoid plant closing

Innovative culture: Products and processes

Cisco Systems

Case ID: HBS 409061

Trustworthy leadership: John Chambers

Capable champions: Customer champions

Systems thinking: IT systems

Accountable culture: Customer focus

Citigroup (A)

Case ID: HBS 308001

Trustworthy leadership: Chuck Prince

Systems thinking: Merger challenge

Communication systems: Problem area

Accountable culture: Problem area

Innovative culture: Problem area

Digital Chocolate

Case ID: HBS 401049

Trustworthy leadership: Trip Hawkins

Capable champions: Problem area

Involved midmanagement: Problem area

Systems thinking: E-mail, meetings

Communication systems: Venture burn rate

Accountable culture: Growth potential

EBay

Case ID: HBS 401024

Trustworthy leadership: Meg Whitman

Involved midmanagement: Fully engaged

Systems thinking: Acquire Krause?

Accountable culture: Problem Area

Innovative culture: Customer focus

Hindustan Lever

Case ID: HBS 410002

Trustworthy leadership: Biswaranjan Sen

Trusting followers: Union turmoil

Capable champions: Suchita Prasan

Systems thinking: Problem area

Communication systems: Problem area

Accountable culture: Extreme downsizing

Innovative culture: British hierarchy

Merck (A)

Case ID: HBS 499054

Trustworthy leadership: Ray Gilmartin

Capable champions: Mgt. committee

Involved midmanagement: Functional silos

Systems thinking: Merger challenge

Communication systems: Problem area

Accountable culture: Problem area

Innovative culture: Drug creation

Northwest Airlines

Case ID: HBS 491036

Trustworthy leadership: Steve Rothmeir

Trusting followers: Union turmoil

Capable champions: Dr. Ken Myers

Involved midmanagement: Merger integration

Systems thinking: Merger challenge

Communication systems: Problem area

Accountable culture: Problem area

Innovative culture: Problem area

Oticon

Case ID: IMD 079

Trustworthy leadership: Lars Kolind

Trusting followers: Relocation Resistance

Capable champions: Sten Davidsen

Involved midmanagement: Problem area

Accountable culture: Problem area

Innovative culture: Problem area

P&G in the 21st Century

Case ID: MBS 309030

Trustworthy leadership: A. G. Lafley

Trusting followers: Problem area

Involved midmanagement: Walk the talk

Communication systems: Problem area

Accountable culture: Global integration

Innovative culture: Problem area

Renault-Nissan

Case ID: TB 0047

Trustworthy leadership: Louis Schweitzer

Trusting followers: Downsizing

Capable champions: Carlos Ghosn

Involved midmanagement: Cultural differences

Systems thinking: Merger challenge

Communication systems: Problem area

Accountable culture: Problem area

Innovative culture: Mavericks elevated

Siemens Nixdorf

Case ID: HBS 396203

Trustworthy leadership: Gerhard Schulmeyer

Capable champions: Mark Maletz

Involved midmanagement: Problem area

Innovative culture: Global expansion

Walt Disney’s Dennis Hightower

Case ID: HBS 395055

Trustworthy leadership: Dennis Hightower

Trusting followers: Country Managers

Capable champions: Problem area

Involved midmanagement: Problem area

Systems thinking: European integration

Communication systems: Group vs. individual

Accountable culture: Problem area

Innovative culture: Growth potential

Wyeth Pharmaceutical

Case ID: SGBS L-15

Trustworthy leadership: Micahel Kamarck

Capable champions: Guiding coalition

Systems thinking: Learning teams

Communication systems: Multichannel

Accountable culture: Cut costs 25% in 1 year