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Chapter 15 Appendix D: OCC Benchmarking

Table 15.1 Mean Values for Hierarchical Subgroups Within SBUs

OCC dimension Senior executives Midmanagers Frontline workers
1. Trustworthy leadership 29.2 27.9 26.4
2. Trusting followers 25.6 25.0 24.7
3. Capable champions 27.8 26.7 26.0
4. Involved midmanagement 27.6 27.0 25.8
5. Systems thinking 27.1 26.2 25.6
6. Communications systems 25.8 24.2 22.6
7. Accountable culture 26.8 26.2 26.5
8. Innovative culture 27.0 26.0 25.0
Overall organization
Aggregate scores: 216.8 209.2 202.6