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Chapter 12 Appendix A: OCC Survey Instrument

Item # Question Almost never Sometimes Always
Do the unit leader(s)
01 protect the core values while encouraging change? 1 2 3 4 5 6 7 8 9 10
02 consistently articulate an inspiring vision of the future? 1 2 3 4 5 6 7 8 9 10
03 show courage in their support of change initiatives? 1 2 3 4 5 6 7 8 9 10
04 demonstrate humility while fiercely pursuing the vision? 1 2 3 4 5 6 7 8 9 10
Do we have an organizational culture that
05 values innovation and change? 1 2 3 4 5 6 7 8 9 10
06 attracts and retains creative people? 1 2 3 4 5 6 7 8 9 10
07 provides resources to experiment with new ideas? 1 2 3 4 5 6 7 8 9 10
08 allows people to take risks and occasionally fail? 1 2 3 4 5 6 7 8 9 10
Does information flow effectively
09 from executives to workers? 1 2 3 4 5 6 7 8 9 10
10 in a timely fashion? 1 2 3 4 5 6 7 8 9 10
11 across organizational units? 1 2 3 4 5 6 7 8 9 10
12 from customers to the business unit? 1 2 3 4 5 6 7 8 9 10
Do middle managers in this organizational unit
13 effectively link top executives with frontline employees? 1 2 3 4 5 6 7 8 9 10
14 show commitment to the organization’s well-being? 1 2 3 4 5 6 7 8 9 10
15 balance change initiatives while getting work done? 1 2 3 4 5 6 7 8 9 10
16 voice dissent constructively? 1 2 3 4 5 6 7 8 9 10
Do frontline employees
17 open themselves to consider change proposals? 1 2 3 4 5 6 7 8 9 10
18 have opportunities to voice their concerns about change? 1 2 3 4 5 6 7 8 9 10
19 generally know how change will help the business unit? 1 2 3 4 5 6 7 8 9 10
20 generally view top management as trustworthy? 1 2 3 4 5 6 7 8 9 10
Do employees throughout the organizational unit
21 experience consequences for outcomes of their actions? 1 2 3 4 5 6 7 8 9 10
22 meet deadlines and honor resource commitments? 1 2 3 4 5 6 7 8 9 10
23 accept responsibility for getting work done? 1 2 3 4 5 6 7 8 9 10
24 have clear roles for who has to do what? 1 2 3 4 5 6 7 8 9 10
Do change champions recognize the
25 interdependent systems implications of change? 1 2 3 4 5 6 7 8 9 10
26 importance of institutionalizing change? 1 2 3 4 5 6 7 8 9 10
27 need to realign incentives with desired changes? 1 2 3 4 5 6 7 8 9 10
28 value of addressing causes rather than symptoms? 1 2 3 4 5 6 7 8 9 10
Do we have change champion(s) who
29 command the respect of the members in the unit? 1 2 3 4 5 6 7 8 9 10
30 possess good interpersonal skills? 1 2 3 4 5 6 7 8 9 10
31 are willing and able to challenge the status quo? 1 2 3 4 5 6 7 8 9 10
32 have the will and creativity to bring about change? 1 2 3 4 5 6 7 8 9 10