This is “OCC Dimension 5: Systems Thinking”, chapter 7 from the book Beginning Organizational Change (v. 1.0).
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A system must have an aim. Without an aim, there is no system. A system must be managed. The secret is cooperation between components toward the aim of the organization.
W. Edwards Deming
No problem can ever be solved with the consciousness that created it. We must learn to see the world anew.