This is “OCC Dimension 1: Trustworthy Leadership”, chapter 3 from the book Beginning Organizational Change (v. 1.0).
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The glue that holds all relationships together—including the relationship between the leader and the led—is trust, and trust is based on integrity.
The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant.
Max De Pree