This is “Chapter Summary and Case”, section 12.3 from the book Beginning Human Relations (v. 1.0).
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You own a regional gifts store in your town. The store opened in 2009 and the same four people have worked together since that time. Recently, the manager left and you need to hire a new manager. You have decided that one of the four people currently working for you would definitely be great for the job, but you need to create a list of criteria for the job and then compare it with the skills of your existing employees. Your task is to develop specific criteria or a "wish list" of skills and abilities for this job based on three different aspects:
Once you have created the criteria, rank the skills in each category and provide a written description as to why you ranked as you did.